Refund policy

Return & Refund Policy

Return & Refund Policy

At NOREVONA, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund according to the terms below.

Return Period

You may request a return within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be returned with its original packaging, accessories, and included materials where applicable.
  • The product must not have been damaged, altered, or used improperly.
  • Proof of purchase or order information may be required.

Certain products may not be eligible for return where permitted by applicable law, including personalized, customized, or hygiene-sensitive products where applicable.

How to Request a Return

Before sending any product back, please contact us at:

Email: repshop74521@gmail.com
Phone: +1 631-488-3363

Please include your order number, the reason for the return, and photographs where the product is damaged, defective, or incorrect.

Do not send a return to the warehouse without receiving return instructions from us first.

Return Shipping

Unless the product is defective, damaged during delivery, or incorrectly shipped, the customer is responsible for the cost of return shipping.

If the product arrives damaged, defective, or incorrect, please contact us as soon as possible. We may request photographs or other information so that we can investigate the issue and provide an appropriate solution.

Refunds

After we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error, a defective product, or another circumstance where applicable law requires otherwise.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at repshop74521@gmail.com.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product and packaging

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

Lost or Stolen Packages

Once an order has been confirmed as delivered by the shipping carrier to the address provided at checkout, NOREVONA is not responsible for packages that are subsequently lost or stolen. We will, however, assist customers in contacting the carrier when possible.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order has not yet shipped and you notice an address error, contact us immediately. We will attempt to update the address where possible.

Once an order has shipped, we may be unable to change the delivery address.

Exchanges

We generally do not offer direct exchanges. If you need a different product or variant, you may return the eligible item according to this policy and place a new order.

Legal Rights

This policy does not limit or exclude any consumer rights that cannot legally be excluded or restricted under applicable law.

Contact:
NOREVONA
1520 Rosemont Street
Mesquite, TX 75149
USA
Email: repshop74521@gmail.com
Phone: +1 631-488-3363